FAQs | Bavarian cabbage


Why didn't I receive an order confirmation?

It has either ended up in the spam folder of your email program or you may have entered your email address incorrectly. Send us an email with your address/order number and your correct email address.

The item I want is no longer available, what now?

You can easily sign up for an in-stock notification on the product page of the item. You will receive a one-time email as soon as your product is available again.

How can I change my delivery address?

To do this, send us an email with your shipping address and order number as soon as possible after your order.

How can I cancel my order?

To do so, send us an email📧 to info@bayrisch-kraut.com. Preferably with your order number .


How can I pay?

You can currently only pay with PayPal. But that will change quickly!



Will I receive a shipping confirmation?

As soon as your package has been franked, you will receive an email with the tracking link. Registered DHL customers can receive more specific updates.

How long does delivery take?

Delivery usually takes a maximum of 3 working days. You can see the estimated delivery times on the product pages.

How much are the shipping costs?

You can find more detailed information here: Shipping costs

Where is my package?

You can view the shipping status of your package using the tracking link in the shipping confirmation email.

Returns and exchanges

How do I return an item?

See: Returns

Do I have to pay return costs myself?

We check individually whether additional shipping costs are incurred. The standard shipping cost is €4.99 via DHL.

How do I return goods?

Our packaging is designed to be used for return shipping. Shipping bags have a second adhesive flap and boxes are resealable.

How long do I have to return an item?

14 days from receipt of the goods. see cancellation policy

Where can I find the sample cancellation form?

Click on the link Sample cancellation form

How can I exchange an item?

Send us an email📧 to info@bayrisch-kraut.com preferably with your order number

Where can I find information about data protection?

You can find more detailed information in our privacy policy