Right of withdrawal

  • If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
  • If you as a consumer make use of your right of withdrawal in accordance with section 4.1, you will have to bear the regular costs of return.
  • In all other respects, the provisions for the right of withdrawal are set out in detail in the following

    Cancellation policy¹

    Right of withdrawal

    You have the right to withdraw from this contract within fourteen days without giving any reason.

    The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

    To exercise your right of withdrawal, you must inform us [Bayrisch Kraut, Meisenweg 2, 85591 Vatertsetten, info@bayrisch-kraut.com] of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory. You can also electronically fill out and submit the model withdrawal form on our website ( model withdrawal form ) . If you make use of this option, we will send you a confirmation of receipt of such a withdrawal promptly (e.g. by email).

    To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

    Consequences of revocation

    If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

    You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

    You will bear the direct cost of returning the goods.
    However, we check individually whether additional shipping costs are incurred. The standard shipping costs are €4.99 via DHL. See Returns

    You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

    - End of revocation -

    ( ¹ This cancellation policy is valid from August 1st, 2023. It does not apply to the separate delivery of goods.)